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Frustrated with Terrible customer service and business practices.

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Banggood - Frustrated with Terrible customer service and business practices.
Banggood - Frustrated with Terrible customer service and business practices.
Banggood - Frustrated with Terrible customer service and business practices.
Banggood - Frustrated with Terrible customer service and business practices.
Banggood - Frustrated with Terrible customer service and business practices.
Have made over 62 orders with Banggood and the about 15 of those have been complete nightmares. Wrong product shipped, damaged product shipped, but the most frustrating and majority of issues are with the fact that they ship the order from the wrong warehouse and do not do anything about it. And they will reply to every email with the same canned response regardless of the pictures they request, etc.... and that sucks the energy right out of you...which I believe is their goal so that drop-shippers give up. Items that are to be sent from the USA warehouse in 4-13 days are taking up to 45 days...and they say it is ok.... The same order made the same day or a day after ship in 4 days???? How is this possible...but they refuse to admit a mistake.

User's recommendation: If you are a drop shipper you will probably have to use this company, but be very aware that this will happen to you regardless of how much you spend with them.

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3 comments
#1993566

Yes

#1965746

I am so sorry for you, that happened. and I wish I had seen it before.

but now i ordered something with almost the same price level. but they were very helpful and cancelled my order ( I didn't want it anymore because the order was taking too long for me). Now I just need to wait until the money is back on my account, which they told me will take 1-3 business days, but I am very optimistic because the customer service I had was good. Just one tip for everybody else out there who wants to order something there: its' China, and things from there will take a while to ship to the USA or Europe and you have to be aware of that.

But if you r a patient person, than its a good company. The customer service was very kind to me and got the thing done very fast!!!

That's my opinion. Thanks and merry christmas to all of you and a happy new Year!

#1938562

Thanks for your thoughtful review. I wish I would have viewed it before I sent money to this company. I honestly don't know how they stay in business.

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Featured
ID
#2055287 Review #2055287 is a subjective opinion of poster.
Service
Banggood Customer Care
Pros
  • Variety of item at a reasonable price point
  • Lots of pictures
Cons
  • Do not follow their policies
  • Poor customer service that does not address issues
  • Do not answer questions
Loss
$480
Preferred solution
Apology

10WELECTRIC INRARAED HEATINGKNEE MASSAGER THERMAL VIBRATION MASSAGER

I HAVE RECEIVED TIS DEVICE AND THE PACKAGE THIS NOT HAVE ANY VIBRATING DEVICE PLEASE ADVICE REGARDS JIM VAS 604-798-**** CANADA
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ID
#4027093 Review #4027093 is a subjective opinion of poster.
Location
Okanagan, British Columbia

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Verified Reviewer
New Reviewer

Item not delivered

Banggood - Item not delivered
Banggood - Item not delivered
Banggood - Item not delivered
I have ordered item on 12th march 2020 and right after the shipping it was lockdown Till date i neither received the order nor the refund
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ID
#4017015 Review #4017015 is a subjective opinion of poster.
Loss
$165
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Broken Doogee phone

Banggood - Broken Doogee phone
Banggood - Broken Doogee phone
Banggood - Broken Doogee phone
We have exchanged a few letters with customer service. It's as if they are deaf: they apologise and offer points. They do not understand what the problem is at all. I don't need points, I need a part. The phone I bought is broken. It is one and a half years old, so it...
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ID
#3991711 Review #3991711 is a subjective opinion of poster.
Loss
$250
Preferred solution
I need help to purchase an important spare part
New Reviewer

I have a question

What the *** is wrong with you guys you can't get in contact with you or nothing you guys are shady
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ID
#3967457 Review #3967457 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Daily Sales Email

Hello, I love the daily email I receive from youselves showing latest products and offers. It includes CZ warehouse which is no good for me here in the UK as you do not ship here from CZ. Is there a way to exclude CZ from the daily email and in fact from app searches as this gets very annoying. I have looked in settings but cannot see a way. Thanks in advance.
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ID
#3954626 Review #3954626 is a subjective opinion of poster.
Location
Birmingham, England

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Verified Reviewer
New Reviewer

Buy smartwatch and guarantee is ONLY 30 days. Amazon give me 1 year guarantee. BE CAREFUL NEXT TIME. VIP customer NO help

Banggood - Buy smartwatch and guarantee is ONLY 30 days. Amazon give me 1 year guarantee. BE CAREFUL NEXT TIME. VIP customer NO help
Banggood - Buy smartwatch and guarantee is ONLY 30 days. Amazon give me 1 year guarantee. BE CAREFUL NEXT TIME. VIP customer NO help
I buy a Smartwatch and after some weeks get broken, shortcircuit . I wait about 1 week for answer from customer service, try several times to contact. They say guarantee is only 30 days. They answer 1 week after period TIME 30 days and is not valid. If u are VIP CUSTOMER doesnt matter , is only Propaganda, No help

User's recommendation: Do not buy expensive smartwatch, guarantee is only 30 days and Amazon is 1 year.

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ID
#3950363 Review #3950363 is a subjective opinion of poster.
Pros
  • Price
Loss
$15
Preferred solution
Deliver product or service ordered

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New Reviewer

To find out if my order is correct

Banggood - To find out if my order is correct
Banggood - To find out if my order is correct
Hello, I am Buuru Mohamed, I bought electric bicycle Samebike. But I am not sure if I really choose a correct order. please let me know if it's correct, if it's not correct please cancel the order and return money back to my account. My order number is 11045**** and my product ID is 181****

User's recommendation: Transparency and humility.

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ID
#3924937 Review #3924937 is a subjective opinion of poster.

I order something and nev

I ODER A EARPUMP AND NEVER GOT IT NEVER A AGAIN I BUY STUFF OF THEM.YOU PAY FOR IT,BUT YOU DONT GET IT
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ID
#3902865 Review #3902865 is a subjective opinion of poster.
Location
Invercargill, Southland

Dissatisfied!!!!!!!!

This is the last time I am going to respond to this situation. I am not ever planning to buy anything from bang good in future. Your customer service is abysmal. You have my sympathy. Jay Gilliam
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ID
#3873333 Review #3873333 is a subjective opinion of poster.
Location
Buena Vista, Virginia

Non communication very dissapointed

I have bought many orders from Banggood and well pleased with most. I deal with the fact that shipping is slow and thats OK. Once before I bought a lamp on a stand and only got the stand. Was able to put that aside but very disappointed that I was unable to contact...
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ID
#3803746 Review #3803746 is a subjective opinion of poster.
Location
Buena Vista, Virginia
Loss
$45
Preferred solution
Apology

I love banggood product

Not received my paid order and delivery company informed you that I received and sign I don't received my item to do vedio or photo

User's recommendation: When payied send a communication like mobile number or email and cancel [add video or photo coz it is sometimes no easy to follow that.

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ID
#3791967 Review #3791967 is a subjective opinion of poster.
Location
Abu Dhabi, Abu Dhabi

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Verified Reviewer
New Reviewer

Broken product.

E160 helicopter will not pair with transmitter I was ready to fly. Order # A000092205****DC. Ordered on 5/6/22. Received 2 days ago
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ID
#3790316 Review #3790316 is a subjective opinion of poster.
Location
Lower Macungie, Pennsylvania
Loss
$199
Preferred solution
Let the company propose a solution

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider, talks about online shopping, safety when making online payments, and how not to get scammed when buying things online.

Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

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Verified Reviewer
New Reviewer

Complaint

I bought a flashlight from Banggood and it doesnt work. I have tried emailing with no luck. I have ordered often from this company and unless I have a reasonably easy way of communication I will discontinue. Jay Gilliam - 7598 n lee hwy, Raphine va 24472
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ID
#3781998 Review #3781998 is a subjective opinion of poster.
Location
Buena Vista, Virginia
Loss
$11
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Checko3

When I try to check out a popup says to contact customer service. Apparently banggod wants to verify my identity. I have been purchasing from your competitors and just now took the time to attempt to rectify this problem.

User's recommendation: Be sure to check delivery dates.

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ID
#3763944 Review #3763944 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Bad communications

@ time I wanted to know what's happening to my case ibad Customer serviceservice badbadbv get only the robotic replay( under review) Bad Customer service

User's recommendation: Don't sale faulty goods.communicate with customers.

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ID
#3751176 Review #3751176 is a subjective opinion of poster.
Location
Harlow, England
Pros
  • Good selection
  • Low prices
  • Good qualty
Cons
  • Bad communication
Loss
$40
Preferred solution
Let the company propose a solution

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