Banggood Reviews

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Frustrated with Terrible customer service and business practices.

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Banggood - Frustrated with Terrible customer service and business practices.
Banggood - Frustrated with Terrible customer service and business practices.
Banggood - Frustrated with Terrible customer service and business practices.
Banggood - Frustrated with Terrible customer service and business practices.
Banggood - Frustrated with Terrible customer service and business practices.
Have made over 62 orders with Banggood and the about 15 of those have been complete nightmares. Wrong product shipped, damaged product shipped, but the most frustrating and majority of issues are with the fact that they ship the order from the wrong warehouse and do not do anything about it. And they will reply to every email with the same canned response regardless of the pictures they request, etc.... and that sucks the energy right out of you...which I believe is their goal so that drop-shippers give up. Items that are to be sent from the USA warehouse in 4-13 days are taking up to 45 days...and they say it is ok.... The same order made the same day or a day after ship in 4 days???? How is this possible...but they refuse to admit a mistake.

User's recommendation: If you are a drop shipper you will probably have to use this company, but be very aware that this will happen to you regardless of how much you spend with them.

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3 comments
#1993566

Yes

#1965746

I am so sorry for you, that happened. and I wish I had seen it before.

but now i ordered something with almost the same price level. but they were very helpful and cancelled my order ( I didn't want it anymore because the order was taking too long for me). Now I just need to wait until the money is back on my account, which they told me will take 1-3 business days, but I am very optimistic because the customer service I had was good. Just one tip for everybody else out there who wants to order something there: its' China, and things from there will take a while to ship to the USA or Europe and you have to be aware of that.

But if you r a patient person, than its a good company. The customer service was very kind to me and got the thing done very fast!!!

That's my opinion. Thanks and merry christmas to all of you and a happy new Year!

#1938562

Thanks for your thoughtful review. I wish I would have viewed it before I sent money to this company. I honestly don't know how they stay in business.

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Featured
ID
#2055287 Review #2055287 is a subjective opinion of poster.
Service
Banggood Customer Care
Pros
  • Variety of item at a reasonable price point
  • Lots of pictures
Cons
  • Poor customer service that does not address issues
  • Do not follow their policies
  • Do not answer questions
Loss
$480
Preferred solution
Apology

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Verified Reviewer
New Reviewer

You keep cancelling tickets without providing a solution.

I have sent several messages with regard to this order. No batteries were included, nor a charger, Your company suggested a $20 refund, then a $25 refund. I have suggested solutions, but these have been ignored. My most recent response, on your own system, pointed out the current prices advertised on your website, and that I had paid $A106+, for a tool that is useless without batteries. I suggested that I pay an extra $A30, based on the currently advertised prices of each option, and you supply 2 batteries to suit this chainsaw, or allow me to return the unit for a credit. My messages are ignored, and I note you have closed the tickets. If you are unable to sort out this problem, I will have no other option than to advise PayPal to this effect. Thanks
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ID
#2716480 Review #2716480 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Broken item received

I have send multiple Pictures and proof of the item conditions .I guess I will be contacting my credit card company ASAP .

User's recommendation: Get it from Amazon.

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ID
#2710540 Review #2710540 is a subjective opinion of poster.
Pros
  • Seem to advertise a good product
  • Pricing but as i know now its too good to be true
Cons
  • Missing item
  • Worst customer service ever
  • Blatent ignoring of my instructions
Loss
$119
Preferred solution
Full refund

Unable to lodge a complaint from Australa

Can't report a faulty item, purchased from Bang good There is no provision to lodge a complaint once logistics confirm delivery The ability to claim a refund for replacement of damaged or faulty items seems to have been removed. I'm unable to contact Bang good from Australia as there is no provision to do so.

User's recommendation: Don’t buy from this organisation as you can’t get refunds or replacement for faulty or damaged items.

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ID
#2708461 Review #2708461 is a subjective opinion of poster.

Non received batteries

ordered some lipo batteries on the 2nd of July, tracking info sais they have been at the airport since the 7th. How long do I wait until I can assume they have been lost or that I won't be receiving the batteries thru the post? Its now the 20th.Thanks
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ID
#2697870 Review #2697870 is a subjective opinion of poster.
Location
Rochdale, England

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New Reviewer

My item bought in banggod was in broken status when received

Banggood - My item bought in banggod was in broken status when received
Banggood - My item bought in banggod was in broken status when received
Banggood - My item bought in banggod was in broken status when received
Banggood - My item bought in banggod was in broken status when received
Banggood - My item bought in banggod was in broken status when received
My item was received in broken condition and I want request for a refund, please response to customer problem as fast as possible,thanks

User's recommendation: Please response to customer problem.

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ID
#2694519 Review #2694519 is a subjective opinion of poster.
Loss
$151
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Wrong item

I have 3 wrong items from Banggood this year 2021. I started my return process from Jan 2021 until today with no success. Banggod wants photos which I have sent and explained the difference between ordered item and delivered item. Wrong items: 1. Xiaomi phone, Chinese phone delivered, not global. 2. Outdoor solar security camera. This camera had a damaged box and packaging insert, no battery, no silicone bracket, no assembly instructions. Does not sense my phone Samsung A32 3g 2021 3. Strobe/siren . No siren 3. Strobe/siren signal. No siren
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ID
#2690267 Review #2690267 is a subjective opinion of poster.

Refund

Banggood has advised that I will get a full refund less return postage. Im happy as I expected to pay for the return postage of $45.30. However it is something to keep in mind with big items, if it dont work. Regards W. P.

User's recommendation: It may take a few tries but it looks like you will eventually get the right response.

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ID
#2687102 Review #2687102 is a subjective opinion of poster.
Location
Perth, Western Australia
New Reviewer

Missing a package

I but a scooter about 1 month and I dont have información about it I need my refund or inf when Im Gonna ge it Please call 347607****
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ID
#2685037 Review #2685037 is a subjective opinion of poster.
Loss
$990
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My credit card was stolen and used on your website

Someone has used my credit card to purchase $95.23 worth of merchandise on your website . I need you stop the payment from my credit card . It is currently pending through my bank. My name is Kristen Wilce . My credit card is Pnc ending with 2219. The purchase was made today . You can email me if you need further information

User's recommendation: Don’t use.

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ID
#2684085 Review #2684085 is a subjective opinion of poster.
Loss
$95
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wrong product

It sucksjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjuuuuuuuuuuuuuuuuuujjuuuuuuuujjjjjjjjuuuuuu
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ID
#2682215 Review #2682215 is a subjective opinion of poster.
Pros
  • Easy to give them your money
Cons
  • Most things
Loss
$430
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wrong product

They shipped me the wrong model i ordered the nitro methane engine Remote control car but ended up getting an electric/ battery powered remote control car
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ID
#2682192 Review #2682192 is a subjective opinion of poster.
Location
Blayney, New South Wales

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I'm not the type to leave a negative review, but I feel like it's necessary, especially if it means that I'll be saving someone else the trouble from ordering anything from Banggood. I myself bought a machinery for work and it stopped working after just 1 month. I...
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ID
#2680555 Review #2680555 is a subjective opinion of poster.
Pros
  • Variety of products
  • Good selection
Cons
  • Horrible customer service
Loss
$453
Preferred solution
Full refund
Banggood are scamming customers into buying a product they purport to be selling but are not. It is a scam. They show full colour photo of mini chainsaw complete with 2 batteries, charger &;;;;;;;;;;;; saw. This not what you get. You only get a chain, an adapter a...
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ID
#2674558 Review #2674558 is a subjective opinion of poster.
Location
Carlisle, England
New Reviewer

Non dlivery

I still have not heard from Banggood. Their support is seemingly not existing or they do not about their customers o d

User's recommendation: Do not buy from them.

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ID
#2671372 Review #2671372 is a subjective opinion of poster.
Loss
$127
Preferred solution
Full refund

Nem érkezett rendelés,de azt írja kézbesítve.

Banggood - Nem érkezett rendelés,de azt írja kézbesítve.
Banggood - Nem érkezett rendelés,de azt írja kézbesítve.
Banggood - Nem érkezett rendelés,de azt írja kézbesítve.
Banggood - Nem érkezett rendelés,de azt írja kézbesítve.
Banggood - Nem érkezett rendelés,de azt írja kézbesítve.
Banggood - Nem érkezett rendelés,de azt írja kézbesítve.
Nem érkezet meg a rendelésem,de azt írja kiszállítva. Rendelés szám. 10116**** https://tracking.packeta.com/hu/?id=437016**** ide a szám : Z 437 016* 647
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ID
#2668745 Review #2668745 is a subjective opinion of poster.
Location
Mariapocs, Szabolcs-Szatmar-Bereg

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