Banggood Phone Numbers and Emails

Customer Service Number:

  • (202) 738-1179
    USA
Send Message

Customer Service:

  • (323) 570-0368
    USA
  • +86 208 601 4033
  • +861 562 625 4811

Headquarters:

  • +86 208 607 3343
    China
  • +86 203 671 6296
    Hong Kong

Legal:

  • +8 523 590 3678
    Privacy Inquiries

Banggood Emails:

Customer Service
Legal
Privacy Inquiries
Sales/ Reservations
Wholesale
Technical Support
youtubechannel@banggood.com
YouTube
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Banggood Website:

Banggood Help Center:

Corporate Office Address:

BANGGOOD TECHNOLOGY CO., LIMITED
Radio City, 15/F
Hong Kong, Hong Kong 510000
Hong Kong

Other Info (opening hours):

Banggood Technology Co., Ltd.

Room 38, 11/F, Mecco Industrial Building

53–55 Au Pui Wan Street

Sha Tin

New Territories

Hong Kong

More contact details

Banggood Customer Service Reviews

1.5 / 5
Poor
Guest-5697505
POOR CUSTOMER SERVICE AND PRICE SWITCHING
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Very Poor, there is NO ONE to contact with problems like why hasn't my order shipped 10 days after you placed it when they had advertised "in U.S. warehouse stock" and they jack up the price because they say it's coming from the U.S.

Warehouse and the LOW advertised Price is Only from the Chinese warehouse, so they stick you for extra money and the item still comes from the "Chinese" Warehouse 10 days later. they have a lot of items at low cost but it's a Crap-Shoot if you have any issues...

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Alexander R Paq
Big operation not interest in small customers
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Largevolume supplier not interested in small matters and small customers.
Wrong part supplied as part of a kit. Cost them nothing to send correct part - it is a small piece of plastic weight maybe 0.5gm max

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Kim M Obv
Not getting the help I need
stars-rating stars-rating stars-rating stars-rating stars-rating
1.8

Terrible customer support. I'm out $800 for ebike they shipped without keys.

All you do is talk to a Bot and get the run around. I'm disputing with CC and Klarna. They have no support, period. The absolute worst company I've ever had the misfortune of dealing with.

Even the responses to their reviews are Bot responses! Surprised they aren't in some legal issues here in US.

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Robert D Vgf
Return
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1.8

I purchased a $200 drone as a Christmas present for my brother. Immediately after setting it up, the drone started having problems.

With a full charge it only flies for 2-4 minutes which is much less than the 25 minute advertised flight time. There were a bunch of other problems that arose during the first flights. I tried several times to both email and call Banggood but their number dosent work and they will not respond to my emails.

I am very disappointed with my treatment when Banggood advertises a 30 day return guarantee. I will make sure to steer my family and friends away from this company in the future.

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How Good is Banggood's Customer Service?

George B Wqa
George B Wqa
Feels Satisfied | Sep 07, 2023

Was good up to this order, some one is not reading what I have to say,my order of a chainsaw has never worked properly from day one, all I want is to have a replacement chainsaw so I can use it, your reply was what sort of computer do I have, it's a chainsaw, not a computer, and my address is unit 27,700 Queen Street thames 3500 ,,,,not Christchurch,,,,,,

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Atlee Mfn
Atlee Mfn
Feels Disappointed | Aug 13, 2023

Not Banggood fault I guess. Many items come damaged. First thing I ordered in years is damaged. Now looking for similar items on Amazon.

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Cha Sdw
Cha Sdw
Feels Disappointed | May 13, 2023

It Is impossible to contact cutomer service, and the chat on line did not answer my questions. I was disappointed that the delivery of the product took a month. The last notice I got said it would not be delivered until 6-4-23. Whic is closer to a month and a half That angered me.

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Matthew T Qhr
Matthew T Qhr
Feels Disappointed | May 10, 2023

Good just bad product

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Reco J
Reco J
Feels Disappointed | Apr 21, 2023

Bad. You can't reach anyone live only through chat.

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Leverne Vxm
Leverne Vxm
Feels Disappointed | Apr 16, 2023

Still waiting for items I ordered and never received..

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Summary of Banggood Customer Service Calls

3.2K TOTAL
CALLS
03:08 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Banggood?

Shipping and Delivery Question:

  • “Missing items”
  • “Missing delivery”
  • “Delivery issue”

Product/ Service Question:

  • “Order I received does not work”
  • “Damaged product”
  • “Product not delivered yet”

Request for Information Question:

  • “Question about order”
  • “Checking order”
  • “Ask about drop shipping”

Return/ Replace Question:

  • “Return”
  • “To return my order”
  • “Return and problems”

Payments and Charges Question:

  • “Trying to place an order with small payments for a pink limited edition electric bikes”
  • “I was wanting to place an order but my mailing address is different from my billing address”
  • “I cant find my order but i got charged”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Trying to cancel order”
  • “I need to cancel an order”

Refund Question:

  • “Bang good expedited refund quickly after being contacted”
  • “REFUND”
  • “Want a refund”

Account Question:

  • “Account change”
  • “Cannot login”
  • “Someone has stolen my acct. info and is making fradulent charges with some kind of auto payment agreement with you. It needs to stop.”

Staff Question:

  • “Service après-vente”
  • “Horrible service destroyed car”
  • “Bad customer service”

Cards Question:

  • “Stolen card used to order from banggood”
  • “My card keeps getting declined”
  • “It say cards declined to”

Website/ Application Question:

  • “Web site listing”
  • “Locked out of website.”
  • “Accidentily hit wrong button”

Other Question:

  • “Order wasn't correct.”
  • “After sale”
  • “Issue with an order”

About

Related Companies

Banggood Uk, Banggood India

Summary

Banggood is a firm that focuses on IT research and development projects. The company was established back in 2006. Banggood collaborates with a number of ecommerce players offering a broad range of products. Nowadays, Banggood is an online superstore that has operating offices in 4 branch offices across China and Hong Kong. Banggood has a large inventory showcasing more than 7000 SKUs offering free or low cost purchase delivery to hundreds and thousands of customers around the world. The store’s department includes electronics, Apple accessories, clothing, hobbies, and lighting etc. Banggood has several methods of payment ranging from Visa to Kiwi etc.

Banggood reviews and complaints

Banggood is ranked 138 out of 691 in Auctions and Marketplaces category

Area Served

Asia, Other, USA, Europe, Australia, Worldwide

Payment Methods

VISAPayPalMasterCardDiscover

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