John S Cek

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Verified Reviewer

Cancel order

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Arrived defective and doesn't work as described . And packaging for shipping is absolutely unacceptable, They are decent before sale, but horrible after sale and have to deal with any complaints and defective issues... customer customer service, BUY AT YOUR OWN RISK...
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Loss:
$120
Pros:
  • Cheap prices
Cons:
  • Horrible quality control and customer service after the sale

Preferred solution: Replacement for one that's not defective.

User's recommendation: Beware poor customer service after sale with issues.

Robert D Vgf

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Verified Reviewer
| map-marker Denver, Colorado

Return

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I purchased a $200 drone as a Christmas present for my brother. Immediately after setting it up, the drone started having problems.

With a full charge it only flies for 2-4 minutes which is much less than the 25 minute advertised flight time. There were a bunch of other problems that arose during the first flights. I tried several times to both email and call Banggood but their number dosent work and they will not respond to my emails.

I am very disappointed with my treatment when Banggood advertises a 30 day return guarantee. I will make sure to steer my family and friends away from this company in the future.

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User's recommendation: Do not buy electronics from this company

Anonymous
map-marker Toulon, Provence-Alpes-Cote Dazur

Order no 11356****

I am trying to find out when my order no 11356**** is arriving. In your resent email to me you advise it'll arrive April 5. When I ordered it I was told it would arrive in the middle of March. When I try to track it I'm advised there is no data in the tracking system. Could you please help me with this? Regards Palle Münster
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User's recommendation: Hang on to Banggood - they're looking after their customers!

Gregory D Vfh

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Verified Buyer

Faulty item

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Banggood - Faulty item
Banggood - Faulty item - Image 2
Banggood - Faulty item - Image 3
Received a broken item, provided evidence to them about what was happening, they said I could return it however the cost to return is double the price of the item. In there policies, they state hassle free and easy returns. Ive been dealing with this for over a month with no resolve. They offer great products at good prices but dont expect your money back if you receive an item that has a problem or is falsely advertised. They also wont post publicly if your review is below 4 stars. Thats terrible.
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Loss:
$125
Pros:
  • Prices
Cons:
  • Returns

Preferred solution: Full refund

User's recommendation: Know what your buying do your research

Singh J Cgp

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Verified Reviewer
| map-marker Roubaix, Hauts-De-France

Not come my resend order nombar is 11325****

My order is return because I not attend your call..also my address Wright but small mistake pin cod but I accept resend not refund my order .now ten days finish .but you not send any mail for my order or not send tracking nombar. So I wait for your reply
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Bernard B Jwu

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Garanty

Banggood - Garanty
Banggood - Garanty - Image 2
Good morning, It's still strange, when I look at the warranty of the watch, it's 1 year and not one month as indicated in your conditions. I notice that you communicate conditions which are not those of the manufacturer. I am once again enclosing my purchase invoice as well as a copy of the manufacturer's warranty. I expect a positive response from you this time. If not, I will file a complaint against your site with international law, which will be the sole judge. Yours sincerely
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Loss:
$56
Cons:
  • Mauvais tres tres mauvais service apres vente

Preferred solution: Full refund

Kevin T Dkk

Refund

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Banggood - Refund
My scooter that I purchased from them had a one year warranty on it and now after six months it broke and they are trying to tell me Im not under warranty and I even took a screenshot of it and sent it to them so I am now asking for a supervisor to fix my problem with a refund or replacement parts Ill be making another review on order 11147****
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Preferred solution: Full refund

Ivan K Puj

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The shipment can not delivered because they can't recognise my address

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Мy shipment can't delivered on my address because they can't recognise them. ,...jjkknnn...fffkfkdkxlclcclkk
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Preferred solution: Deliver product or service ordered

Steven M Skw

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Verified Reviewer

Commande payé et non reçu

Bonjours j'ai passer commande d'une trottinette le le 22 décembre le paiement à été fait le 29 décembre par ma banque elle aurait du arriver le 4 janvier hors je n'est rien reçus et je n'est aucune trace du numéros de suivi
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Loss:
$960

Preferred solution: Deliver product or service ordered

User's recommendation: Attention

Jos D Lcu

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Verified Reviewer

Josdiederen@***.com

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I ordered 1 set car-seat covers 23,50. I received a payment faillure. I paid second time, and again i received payment faillure ?? My bankaccount showed 2 payments !! You did not send a confirmation. Please send back my money. So I want to cancel both orders Jos Diederen. PLEASE SEND CONFIRMATION FOR RECEIVING THIS EMAIL.
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Loss:
$47
Pros:
  • Niet products
Cons:
  • Bad service

Preferred solution: Full refund

User's recommendation: Bad service

Jean-louis T

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Verified Reviewer
| map-marker Warluis, Hauts-De-France

Quelle batterie?

Bonjour, J'ai bien reçu ce jour mes commandes: n 11333**** TENGOO n 11333**** TENGOO HZ-23 et j'en suis très satisfait. Ma question est: Quelle batterie externe faut il que j'achète? Pouvez vous me transmettre une référence ou un lien pour que je la commande sur votre site? Bien à vous, Jean-louis TRINQUIER.
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Anonymous
map-marker Tucson, Arizona

Item arrived damaged

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It came damaged and their customer service had taken atleast a week to respond twice. They are slow and not reliable
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User's recommendation: DONT USE THEM

Felipe A Fpr

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Verified Reviewer

Reclamação de produto.

Comprei um carrinho de controle remoto, e ele até hoje não chegou. Já passou muito tempo da data. Ele até hoje está parado em um local aguardando pagamento de imposto. Porém não sou eu que pago, pois não parece nada pra mim pagar.
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Loss:
$379

Preferred solution: Full refund

Saimon R

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Verified Buyer
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Stollen my LAOTIE Ti30 Landbreaker 60V 38.4Ah 21700 Accu 5600W Dual Motor Foldable Electric Scooter 140km

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Banggood - Stollen my LAOTIE Ti30 Landbreaker 60V 38.4Ah 21700 Accu 5600W Dual Motor Foldable...
Banggood - Stollen my LAOTIE Ti30 Landbreaker 60V 38.4Ah 21700 Accu 5600W Dual Motor... - Image 2
Banggood - Stollen my LAOTIE Ti30 Landbreaker 60V 38.4Ah 21700 Accu 5600W Dual Motor... - Image 3
Banggood - Stollen my LAOTIE Ti30 Landbreaker 60V 38.4Ah 21700 Accu 5600W Dual Motor... - Image 4
Hello my LAOTIE Ti30 Landbreaker 60V 38.4Ah 21700 Accu 5600W Dual Motor Foldable Electric Scooter stolen last 7/6/2023 at night but remote control keys-2 st & charger 2 st - I already police complain . My request is if anyone order only remote key & chargers please dont sale it . You keep it details & send me because police need details . Thank you so much for cooperation.
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Loss:
$16247
Pros:
  • Very luring website
Cons:
  • No direct contact with supplier

Preferred solution: Don’t sale any remote key scooter in Sweden. If any one recently order this product please inform me, & i want to know my scooter serial/checist number.

George B Wqa

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Verified Reviewer

My chainsaw has never worked properly from new

Banggood - My chainsaw has never worked properly from new
I want you to send me another chainsaw as this one has never worked properly, it starts and stops straight away and will then not go ,
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Preferred solution: An other chainsaw that works properly please has been good up to this point