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2.2

I'm not the type to leave a negative review, but I feel like it's necessary, especially if it means that I'll be saving someone else the trouble from ordering anything from Banggood. I myself bought a machinery for work and it stopped working after just 1 month.

I contacted the vendors directly from Banggood and asked them if they could exchange it for another one, since this one was faulty. They kept giving me a bunch of mixed excuses and never attempted to even come close to helping me out. They ended up closing the ticket that I filed through Banggood for an exchange.

So I decided to open up another ticket so I can ask for a refund instead, but they continued to decline my wishes. I also went ahead and tried asking for customer support via the actual phone # provided on Banggood's website and wasn't able to resolve anything through them either.

It's a shame, because like I said I wasn't able to get a solution and had to buy the machinery elsewhere.

I tried leaving a negative review on their page to alert others not to purchase from their site, but my review is nowhere to be found. I did notice that their review system only shows the positive ones, giving you a false impression of customer service and of their products.

I hope this review helps someone who is interested in purchasing form Banggood and maybe helps you find whatever it is that you are trying to purchase elsewhere.

User's recommendation: AliExpress is Better Alternative.

Monetary Loss: $453.

Preferred solution: Full refund.

Banggood Pros: Good selection, Variety of products.

Banggood Cons: Horrible customer service.

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