BEWARE Banggood CUSTOMER SUPPORT SUCKS
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New ReviewerI'm not the type to leave a negative review, but I feel like it's necessary, especially if it means that I'll be saving someone else the trouble from ordering anything from Banggood. I myself bought a machinery for work and it stopped working after just 1 month.
I contacted the vendors directly from Banggood and asked them if they could exchange it for another one, since this one was faulty. They kept giving me a bunch of mixed excuses and never attempted to even come close to helping me out. They ended up closing the ticket that I filed through Banggood for an exchange.
So I decided to open up another ticket so I can ask for a refund instead, but they continued to decline my wishes. I also went ahead and tried asking for customer support via the actual phone # provided on Banggood's website and wasn't able to resolve anything through them either.
It's a shame, because like I said I wasn't able to get a solution and had to buy the machinery elsewhere.
I tried leaving a negative review on their page to alert others not to purchase from their site, but my review is nowhere to be found. I did notice that their review system only shows the positive ones, giving you a false impression of customer service and of their products.
I hope this review helps someone who is interested in purchasing form Banggood and maybe helps you find whatever it is that you are trying to purchase elsewhere.
User's recommendation: AliExpress is Better Alternative.
Monetary Loss: $453.
Preferred solution: Full refund.
Banggood Pros: Good selection, Variety of products.
Banggood Cons: Horrible customer service.
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