Anonymous
map-marker Namur, Namur Province

My order is lost, I want to start a refund process, as no one from service team ever communicate with us.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hello Banggood team.

I need your assistance and help.

I kindly tried to wait 1 month and speak with your chat customer ladies, who never have any solution for us. We went through this process 3 times.

Unfortunately, your team didn´t contact us. Not at 24h not at 48h hours, not at 10 days. So let´s move things forward, please. The package (a huge one I believe as it is a Paddleboard)

seems to get lost twice, and now the status says it is successfully delivered in Germany.

We live in Belgium.

It is 1 month after the estimated delivery time (it should be here in July around this date)

I am really sorry, but either you/ or someone else in the service can put things in a good direction (to see what actually the problem is?

our address?

what is the misunderstanding?),

or we kindly ask for the refund process to start.

As soon as possible.

With due to all respect, it´s our first shopping with you and it was a birthday gift.

We really wish to move forward.

Kindly. F.D.

View full review

User's recommendation: avoid Banggood

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Mount Pleasant, Michigan

Defective product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Banggood - Defective product
Banggood - Defective product - Image 2
I purchased a losipoka remote control helicopter from Amazon order number 114196****610**** with updated controller and extra battery. The controller 's left joy stick did not work properly and one of the batteries would not take a charge. I received a return authorization reference Amazon returnID: DZx2WjrMRRM Order ID: 114-196****-610****. I returned it to Banggood via UPS 7-15-2023 at a coast of $35.84 why did I have to pay return shipping for a defective product? I expect a refund for return shipping coast.
View full review

User's recommendation: Don't buy a thing

Anonymous
map-marker Milan, Lombardy

Order has not arrived...overdue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Order long overdue. It has not arrived. I expect Banggood to try and trace my elusive parcel and not expect me to do this job myself. No offer of a refund from Banggood, either I have now drawn my own conclusion and say bye bye to them
View full review

User's recommendation: Decide for youself

Kevin H Eqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fed exp,lost package

Federal Express delivered the package to a unknown address. I filed a claim with Fed Exp case number is C11706****. They advised me to contact you for either shipping a replacement scooter or refund of 917.57 in working with fed exp. They need you to contact them to validate the amount I paid for the scooter. Please call Fed exp and me at 561-584-**** to resolve this.
View full review
Loss:
$917
Cons:
  • Delivery issue

Preferred solution: Full refund

Jackson M Vte

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Package not recieved.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Banggood - Package not recieved.

Being my 1st shopping experience with your store I do hope to resolve this issue in a timely mannor. Informed postal delivery notification of package delivery recieved just days after order that package was left at front door.

Packages left at front door to 'building' as opposed to my apartment front door are susceptible to theft. Contacting Banggood is a chore, difficult to navigate how to reach customer service is a JOKE !!! By the time this is resolved, I will have surely purchased this ebike kit from a different, more RELIABLE vendor.

I would prefer, as a satisfactory remedy, to have the kit re-sent or a refund in order to continue shopping with Banggood. Contact info as follows:

Jack Mims

Wutdafuk@***.com

484-332-****

View full review
Loss:
$81
Pros:
  • Pricing but as i know now its too good to be true
Cons:
  • Customer service phone numbers result in busy line or no answer
  • No customer service or contact after they take your money
  • Not receiving purchases

Preferred solution: Full refund

User's recommendation: Have customer service info handy when ordering from this online store

Houda O Ptj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Retard de recevoir ma commande

Bonjour, J'avais fait une commande de téléphone doggee s100 le 25 juin jusqu'à aujourd'hui j'ai rien reçu est il normal ?
View full review

Preferred solution: Deliver product or service ordered

Andi Bdk
map-marker Cedar Rapids, Iowa

Cant get rid of an item in my basket.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
There is an item in my basket that I don't want and I can't delete it.Be very careful when dealing with Banggold.
View full review

User's recommendation: If Bangglod doesn't fix it's site don't do. Business with them

Galletti M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ascona, Ticino

Order 11197****. Tracking CQ32980****DE.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Più volte vi ho contattati ma mai ho avuto risposte adeguate. Il mio ordine doveva arrivare 1 mese fa ed ancora nessuno mi sa dire nulla. Il tracciamento è bloccato dal 19 maggio. Non so dove sianil mio pacco e non so se è stato smarrito oppure non mi arriverà mai. Voglio notizie certe relative al mio ordine oppure il rimborso dei soldi spesi.
View full review
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Laholm, Hallands Lan

Funded back

Banggood - Funded back
I bought an item, and it got returned before I could go and take it from the post office. Its been three weeks but I still didnt get my money back
View full review
MAEL C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Repair

Bonjour, je vous ai écrit plusieurs fois pour demander le retour de mon imprimante 3D qui s'arrête au bout d'un certain temps. Je vous ai envoyé le QR Code et des photos. Je n'ai aucune réponse de votre part. Pouvez-vous m'envoyer un bon de retour pour ma commande 10958****, au nom de Mael Cartier, le 15 juin 2022. Merci
View full review

Preferred solution: Full refund

User's recommendation: Les réclamations sur produit sous garantie sont très compliquées

Friedemann H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vancouver, British Columbia

Defective product received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My Drone arrived 4 days ago and does not power on even after both batteries charged! I have written to customer service and no reply. I have given a negative review and still no contact. Customer Service is very poor! Order number is: 11200****
View full review

User's recommendation: Respond to emails in a timely manner.

Frank R Pue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sent me broken merchandise and can’t be reached

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Banggood - Sent me broken merchandise and can’t be reached
Banggood - Sent me broken merchandise and can’t be reached - Image 2
Banggood - Sent me broken merchandise and can’t be reached - Image 3
Banggood - Sent me broken merchandise and can’t be reached - Image 4
Banggood - Sent me broken merchandise and can’t be reached - Image 5
Updated by user Mar 16, 2023

After insulting offers for either $20.00 - 60.00 discount with no repair or take back of damaged desk, I contacted my bank and stopped payment. Wells Fargo was smart enough to see this was substandard customer care and took over the dispute. Note: Bang Good CS actually suggested I repair it myself and offered to reimburse for parts from hardware store.

Original review Feb 14, 2023
I received my order for a simple computer desk weeks after ordering and it had a huge hole in it with styrofoam peices falling out. I opened to find box had been opened and all bags and seals broken, screws fell out of boxes as I opened to check the extent of damage. The door guides for the drawer were bent and missing ball bearings. Its unusable and Ive been trying to reach anyone at Banggood to help. To no avail. It was $250 and I cant get anyone to help fix this issue. Sad.
View full review
Pros:
  • Variety of products
Cons:
  • No customer service

Preferred solution: A replacement (unopened) unit sent with FedEx delivery and removal of damaged merchandise.

User's recommendation: No customer support, long wait times

Saimon R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Almunge, Uppsala County

I nerver Deen before this type of company. They haven’t respect the Customer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
my purchase informatio- my el scooter stolen, I report to police & police need my scooter engine number/ body number/ checist number.
View full review
Gabriel D Uvs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service unreachable

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Banggood - Customer service unreachable
Banggood - Customer service unreachable - Image 2
defective product no customer service available and online return process is impossible item always pulls to right cant use because im always fighting the helicopters defective pullo
View full review
Loss:
$80
Pros:
  • Good shipping
Cons:
  • Bad overall service

Preferred solution: Full refund

User's recommendation: have live customer service reachable and exchange my defective item

Jeffrey L Rud

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return item

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Banggood - Return item
Banggood - Return item - Image 2
I have sent multiple requests to return my item, but Banggood never responded to me! I have tried calling them, and texting them, but no one has replied yet!
View full review
Loss:
$311
Pros:
  • Fast delivery
Cons:
  • Have no refund policy

Preferred solution: Full refund

User's recommendation: Don't buy from this website, their refund policy sucks!