Banggood
Reviews and Complaints
My order is lost, I want to start a refund process, as no one from service team ever communicate with us.
Hello Banggood team.
I need your assistance and help.
I kindly tried to wait 1 month and speak with your chat customer ladies, who never have any solution for us. We went through this process 3 times.
Unfortunately, your team didn´t contact us. Not at 24h not at 48h hours, not at 10 days. So let´s move things forward, please. The package (a huge one I believe as it is a Paddleboard)
seems to get lost twice, and now the status says it is successfully delivered in Germany.
We live in Belgium.
It is 1 month after the estimated delivery time (it should be here in July around this date)
I am really sorry, but either you/ or someone else in the service can put things in a good direction (to see what actually the problem is?
our address?
what is the misunderstanding?),
or we kindly ask for the refund process to start.
As soon as possible.
With due to all respect, it´s our first shopping with you and it was a birthday gift.
We really wish to move forward.
Kindly. F.D.
User's recommendation: avoid Banggood
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Mount Pleasant, MichiganDefective product
User's recommendation: Don't buy a thing
Order has not arrived...overdue
User's recommendation: Decide for youself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFed exp,lost package
- Delivery issue
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage not recieved.
Being my 1st shopping experience with your store I do hope to resolve this issue in a timely mannor. Informed postal delivery notification of package delivery recieved just days after order that package was left at front door.
Packages left at front door to 'building' as opposed to my apartment front door are susceptible to theft. Contacting Banggood is a chore, difficult to navigate how to reach customer service is a JOKE !!! By the time this is resolved, I will have surely purchased this ebike kit from a different, more RELIABLE vendor.
I would prefer, as a satisfactory remedy, to have the kit re-sent or a refund in order to continue shopping with Banggood. Contact info as follows:
Jack Mims
Wutdafuk@***.com
484-332-****
- Pricing but as i know now its too good to be true
- Customer service phone numbers result in busy line or no answer
- No customer service or contact after they take your money
- Not receiving purchases
Preferred solution: Full refund
User's recommendation: Have customer service info handy when ordering from this online store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRetard de recevoir ma commande
Preferred solution: Deliver product or service ordered
Cant get rid of an item in my basket.
User's recommendation: If Bangglod doesn't fix it's site don't do. Business with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ascona, TicinoOrder 11197****. Tracking CQ32980****DE.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Laholm, Hallands LanFunded back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRepair
Preferred solution: Full refund
User's recommendation: Les réclamations sur produit sous garantie sont très compliquées
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vancouver, British ColumbiaDefective product received
User's recommendation: Respond to emails in a timely manner.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent me broken merchandise and can’t be reached
After insulting offers for either $20.00 - 60.00 discount with no repair or take back of damaged desk, I contacted my bank and stopped payment. Wells Fargo was smart enough to see this was substandard customer care and took over the dispute. Note: Bang Good CS actually suggested I repair it myself and offered to reimburse for parts from hardware store.
- Variety of products
- No customer service
Preferred solution: A replacement (unopened) unit sent with FedEx delivery and removal of damaged merchandise.
User's recommendation: No customer support, long wait times
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Almunge, Uppsala CountyI nerver Deen before this type of company. They haven’t respect the Customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service unreachable
- Good shipping
- Bad overall service
Preferred solution: Full refund
User's recommendation: have live customer service reachable and exchange my defective item
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn item
- Fast delivery
- Have no refund policy
Preferred solution: Full refund
User's recommendation: Don't buy from this website, their refund policy sucks!
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